Payments and Policies
All reservation payments are non-refundable (with exception of security deposit).
Initial reservation deposit of $1,550 USD is required to reserve dates/rental period. We cannot “hold” dates without initial reservation deposit. Desired dates are secured on first-to-commit to send initial reservation deposit basis.
Initial reservation deposit ($1,550 USD) eventually converts to a security deposit of which up to $1,500 USD will be refunded (less applicable damage deductions) within ten business days of departure.
First 50% of reservation total required within fifteen days of making initial reservation deposit.
Reservation balance is due 60 days prior to arrival. Reservation balance payment can be adjusted to reflect any changes in party dynamics. In fact, given 48 hours notice, we will only bill for actual number of guests hosted each night of your reservation.
Accepted reservation payment methods include credit cards via Paypal (additional fee may apply), personal or corporate checks drawn on US or Canadian banks, or bank to bank wire transfers to U.S., Mexican, or Canadian banks.
Minimum rental period required - generally five to seven-nights.
Only seven-night reservations include roundtrip ground transportation between Cancun International Airport and Taninah (see Ground Transportation page for resitrictions), starter beverage package (see Meals are Included page), one DVD feature film in Taninah's surround sound Jungle Cinema Experience, unlimited daytime miniature golf.
Initial reservation deposit of $1,550 USD required to reserve desired dates.
Reservation date changes made to original reservation may be made at no cost if change is requested within 15 days of receiving initial reservation deposit ($1,550 USD).
Reservation date changes made after 15 day period are subject to availability, owner approval, and a $250 USD change fee.
If 50% of reservation total has not been received within 15 days of receiving initial reservation deposit, reservation may be cancelled without right to a refund.
If reservation balance payment (due 60 days prior to arrival) is not received at least 60 days prior to arrival, reservation may be cancelled without right to a refund.
Reservation balance payment will/can be adjusted to reflect changes in anticipated number of guests.
All reservation payments are non-refundable (with the exception of security deposit as stated above).
If a cancellation is inevitable, owner(s) will make every attempt to credit some portion of reservation payments received to date towards a future reservation; however, new reservation must be serviced within one year of cancellation. If any credit is issued, amount will be determined at owners’ sole discretion.
Taninah, its owners, and/or administrators may, at their discretion, refund reservation payments ONLY if the same exact rental dates are sold to another party. Refund amount will be determined based on particulars of the cancellation as well as rebooking of dates in question; however, a minimum cancellation fee of $500 USD will apply to all cancellations.
No refunds provided for inoperable appliances, faulty equipment, unfavorable weather, interruption of utilities, early departure, and/or unexpected maintenance issues.
Occupancy is restricted to registered guests listed on reservation agreement. At no time can unregistered persons visit or occupy the property without prior written consent by the owner. Violations of these occupancy conditions are grounds for immediate eviction without right to a refund.
Illicit drugs are strictly prohibited. Possession, use, or bringing illicit drugs on to property is cause for immediate eviction without right to a refund.
All personal property of the tenant(s) on the said premises shall be and remain his/her sole responsibility and risk, and the owner(s) shall not be liable for damages to, or loss of such personal property.
Owner(s) shall not be liable for any injury to the person of the tenant(s) or other persons in or about the premises, the tenant(s) expressly agreeing to save the owner(s) harmless in all such causes and events.
Taninah, its owner(s), and/or administrators will not be held responsible for servicing and/or refunding reservations affected by acts of God, terrorism, wildfires, accidental fire, lightning strikes, or any other major cause outside the owner’s immediate control. For this reason, we implore guests to acquire adequate travel/trip insurance through a reputable travel/trip insurance provider.
Failure to acquire adequate travel/trip insurance could result in total loss of reservation monies paid to date.
There are many travel/trip insurance providers including:
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